What is the cost of shipping?
Free shipping is offered for all Australian orders over $150. A shipping cost of $10 is charged for orders $150 and under. If you require express shipping within Australia there will be a charge. International orders incur a $25AUD shipping cost which can be viewed when checking out.
What timeframe is my order processed and delivered?
All orders are packed and sent from Sydney within one business day. Standard shipping within Australia to most major city centres is 3-4 days from time of placing your order. If you require faster delivery, please select “express shipping”.
Packaging / How will my purchase be shipped?
WoodyRoo packaging is 100% plastic-free and recyclable! Your order is bundled up and shipped in a fully compostable satchel. If you’re unhappy with the condition that the clothing arrives to you please contact firstname.lastname@example.org and we will be in touch promptly.
Who pays for shipping of returns/ exchanges?
If your item is faulty WoodyRoo will cover the cost of shipping and provide you with a return satchel free of charge. If you require an exchange or refund you will need to return the item/s back to WoodyRoo at your own cost (this is approx $12). We recommend that you use a postage service that has tracking details and insure the value of the goods as we are unable to accept responsibility for items when in transit to us. WoodyRoo will then ship the requested exchanged item back to you without charge.
How can I track my order?
Shortly after your parcel is shipped, you will be provided with tracking details including a link to click through to monitor the status and expected delivery date. Please feel free to contact us at email@example.com to confirm the status of your order or if you have any queries or need clarification about your order.
Why hasn’t my order been confirmed?
Just make sure you have completed your purchase and checked out. You will receive an order number on the last page once you have completed your purchase. If you have your order number, you might also want to check your junk/ spam folder. If there has been a glitch with the sending of the confirmation email it may have been undeliverable. Please contact WoodyRoo at firstname.lastname@example.org and we will confirm the status of your order and if payment has been processed.
Will I have to pay taxes and duties on my purchase?
If you are ordering from within Australia you will not be charged additional taxes and duties. GST is included in all prices. International taxes may apply depending on your country your order is being shipped to. Applicable taxes will be calculated based on the value of your purchase. This will also be dependent on the tax-free threshold of the destination of your purchase. Please contact your local customs office for details of taxes applicable for your order. You will need to make payment of these taxes (if applicable) to receive your purchase.
What can I do if I have changed my email address?
Please email us at email@example.com so that your details can be amended. Please provide us with your old and new email address and this will be updated and you will be advised via email of when completed.