Are you able to change your order before it's shipped?
Absolutely. Just as long as we haven't sent your purchase already. We try to send your order as quickly as possible so get in touch with us as soon as you are able.
Want to return something?
No worries…. We are happy to refund your money if the item is:
- Returned within 30 days of receiving your purchase.
- The item is unworn and unwashed with original tags attached.
- The item is in its original condition at the time of dispatch in the original packaging in the original condition.
Please address returns to:
27 William Street, Paddington
NSW 2021 Australia
How do I return something?
It's easy!! All you need to do is:
- Contact WoodyRoo (email@example.com) to advise that you wish to be refunded.
- If your item is damaged or faulty, please contact us within 7 days so that we can note this when receiving the item for inspection to ensure that this does not occur again.
- Go to your local post office and mail your return to:
PO Box 900
Cronulla, NSW 2230
- You will need to return the item in the WoodyRoo box that your item was sent in. You need to include all items that you received within your parcel including coat hangers, suit bag, packaging and labels.
- Please take care when returning the item and repack this simular to as it was received.
- Make sure the WoodyRoo box is not marked, taped or labelled when it is returned.
- You will receive a confirmation email when your item has been received back to us.
- Your money will then be refunded by the same method that you paid. For example, if you paid by credit card the amount will be returned to your credit card.
Please note: WoodyRoo reserves the right to decline a return if the item and/ or packaging is received in a condition different to that which was sent by WoodyRoo (which was not previously identified) or is outside of the returns timeframes the and is to be deemed under WoodyRoo's discretion.
WoodyRoo takes pride in the quality and adheres to the highest manufacturing standards. If your item is damaged or faulty upon receiving it or if you are not satisfied with its quality, this means we have failed to meet our very high standards of production and customer satisfaction that we strive for. Please contact us within 7 days to notify of this. Email: firstname.lastname@example.org
We encourage you to let us know if an item is damaged or faulty or you are not happy with the quality so we can address this so that it does not occur again.
WoodyRoo may ask you to send photographs of the item with the area of concern prior to you returning it so we can look out for it upon its return.
What if my WoodyRoo purchase does not fit?
The clothes are designed for skinny guys with athletic builds. We understand that these fits aren't going to suit everyone. Even if you just need a different size, get in touch at email@example.com or refer to the WoodyRoo exchange policy and we will get the right size out to you sharply. Please refer to the WoodyRoo refunds and exchange policies for details of these.
Need an exchange?
Print out the exchange form here. Please fill this out and include with the item/s that you wish to exchange and post to:
27 William Street, Paddington
NSW 2021 Australia
Who pays for postage when exchanging an item?
Once the original item/s to be exchanged has been received back from you, if it is your first replacement of that order, WoodyRoo will pay for the cost of postage when sending the exchanged item/s back to you.
You will be required to pay for the cost of returning the original item/s back to WoodyRoo. We will then ship the requested item back to you without charge. If an additional exchange is required on the same order then postage charges may apply when WoodyRoo posts back again to you. WoodyRoo will advise on the cost of the postage which will be dependent on the item and quantity that is being sent back to you.
Where do I stand if I have worn the clothes? Can I get an exchange or refund?
As you can imagine, we are unable to exchange or refund your purchase once you have worn and/ or washed it due to hygiene and quality standards. We would not want to sell you something that has been worn by someone else. If you have worn the item and we receive it back, we will generally get in touch to clarify the reason for the return/ exchange. Please notify us if the item has been worn prior to sending it back and we can go from there.
I have sent my purchase back to WoodyRoo but have not heard anything about this?
Your returned package may have been held up as a result of customs checks. Where you are sending the item from and the method of shipping chosen may also make a difference for the time taken to get back to WoodyRoo. Be assured that as soon as we do receive your item we will be in touch to confirm this. If you are still concerned, please email us to let us know at firstname.lastname@example.org.