Returns

Want to return, refund or exchange?

No worries…. We are happy to exchange the item or refund your money if the item is:

  1. Returned within 30 days of receiving your purchase.
  2. The item is unworn and unwashed
  3. The item is in its original condition at the time of dispatch in the original packaging in the original condition.

Please address returns to:

WoodyRoo
PO Box 1307

Cronulla, NSW 2230

Australia

0418 677 871

 

How do I return something?

It's easy!! All you need to do is:

1. Contact WoodyRoo (billy@woodyroo.com) to advise that you wish to return, refund or exchange an item/s.

2. If your item is damaged or faulty, please contact us within 7 days so that we can note this when receiving the item for inspection to ensure that this does not occur again.

3. You will need to return the item in the WoodyRoo packaging that your item was sent in. You need to include all items that you received within your parcel.

4. Please take care when returning the item and repack this as similar to as it was received. Make sure the WoodyRoo box is not marked, taped or labelled when it is returned.

5. Please go to your local post office and mail your return to:

WoodyRoo
PO Box 1307
Cronulla, NSW 2230
Australia
0418 677 871

6. Please keep keep relevant tracking information so we can keep track of the return incase we have difficulty locating this.

7. You will receive a confirmation email when your item has been received back to us to coordinate the exchange or refund.

8. Your money will then be refunded by the same method that you paid. For example, if you paid by credit card the amount will be returned to your credit card and via PayPal etc.

9. Please contact us immediately if you feel this process is not being completed in a timely manner.

Please note: WoodyRoo reserves the right to decline a return if the item and/ or packaging is received in a condition different to that which was sent by WoodyRoo (which was not previously identified) or is outside of the returns timeframes the and is to be deemed under WoodyRoo's discretion.

 

Damaged items?

WoodyRoo takes pride in the quality of our fabrics and utilises the highest manufacturing standards. If your item is damaged or faulty upon receiving it or if you are not satisfied with its quality, this means we have failed to meet our very high standards of production and customer satisfaction that we strive for. Please contact us within 7 days or throughout the life of the garment to notify of this. Email: billy@woodyroo.com

We encourage you to let us know if an item is damaged or faulty or you are not happy with the quality, so we can address this so that it does not occur again.

WoodyRoo may ask you to send photographs of the item with the area of concern prior to you returning it so we can look out for it upon its return.

 

Who pays for postage when exchanging an item?

Once the original item/s to be exchanged have been received back from you, if it is your first replacement of that order, WoodyRoo will pay for the cost of postage when sending the exchanged item/s back to you.

You will be required to pay for the cost of returning the original item/s back to WoodyRoo. We will then ship the requested item back to you without charge. If an additional exchange is required on the same order then postage charges may apply when WoodyRoo posts back again to you. WoodyRoo will advise on the cost of the postage which will be dependent on the item and quantity that is being sent back to you.